FREQUENTLY ASKED QUESTIONS

704-763-1742

• WHAT IS THE DEPOSIT/FEE TO RESERVE A DATE?  A $100 (NON REFUNDABLE AND SUBTRACTED FROM YOUR TOTAL BALANCE) RESERVATION FEE IS DUE WHEN YOU BOOK A RENTAL. THE REMAINDER OF YOUR TOTAL IS DUE 2 WEEKS PRIOR TO YOUR EVENT DATE

• DO YOU OFFER A CUSTOMER PICK UP OPTION? TO ENSURE SAFE AND PROPER INSTALLATION NO CUSTOMER PICK UP OPTION IS AVAILABLE FOR MOST ITEMS 

• WHAT IS YOUR DELIVERY FEE? DELIVERY FEES ARE BASED ON YOUR EVENT LOCATION.

• HOW LONG IS THE RENTAL DURATION? OUR STANDARD RATES ARE FOR A 12 HOUR DURATION. 

• ARE YOUR MARQUEE LIGHTS BATTERY POWERED? NO, OUR MARQUEE LETTER LIGHTS REQUIRE A STANDARD 3 PRONG AC OUTLET

• CAN YOUR MARQUEE LIGHTS BE USED OUTDOORS? YES BASED ON WEATHER CONDITIONS AND A SITE REVIEW. A SECONDARY BACK UP LOCATION IS REQUIRED FOR THE POSSIBILITY OF ADVERSE WEATHER CONDITIONS ON THE DAY OF YOUR EVENT.

• WHAT IS YOUR SERVICE AREA? WE SERVE THE CHARLOTTE, NC AND SURROUNDING AREAS